Using the kiosk
Tap the screen to begin, choose a language, browse products, or open the AI Assistant from the sidebar.
Customer Support
Kinh Đô Kiosk Support
Help for visitors and store operators using the iPad kiosk app for product browsing, multilingual AI guidance, voice input, and in-store product discovery.
iPad App
Storefront kiosk experience
Quick Help
Common support topics
The kiosk is designed for simple public use. If something does not work as expected, these checks solve most in-store issues.
Voice input
If the microphone is unavailable, type the question instead or ask store staff to check microphone permission.
Product information
Prices, availability, shelf locations, banners, and promotions are managed by the store through remote configuration.
Contact
Need direct support?
Send a support request with the issue, device, and what the visitor was trying to do. For urgent in-store problems, ask store staff to restart the app or check the network first.
FAQ
Frequently asked questions
The app interface supports English, Vietnamese, French, Simplified Chinese, and Japanese. The AI assistant can respond in many spoken languages for tourist conversations.
No. The kiosk helps visitors discover products and find them in-store. Purchases are completed through store staff or the store checkout process.
Ask the store operator to verify the Firestore catalog and Remote Config values for price, availability, banners, shelf location, and promotions.
The AI is expected to use the store catalog and ask staff when the database does not support an answer. For sensitive dietary or health questions, customers should confirm with staff before purchase.
The product catalog can keep showing cached content, but AI responses and remote updates may be unavailable until the iPad reconnects to the internet.
Privacy
Public kiosk data note
The app is intended for public in-store use and does not require visitors to create an account. Conversations may be processed to provide AI guidance and service quality. Do not enter private personal information into the public kiosk.
Read Privacy Policy